BinHexS’ Corporate Services to “tame” the digital last mile
Today, dynamism and speed are essential for the success of any business initiative. Opening branches in Italy or abroad, changes in organization, software applications, IT systems, as well as day-by-day productivity support, carry many risks if users do not receive timely and effective responses to the problems they encounter with digital tools.
Ensure efficiency and continuity of branches through IT support services
This challenge is difficult for IT staff already burdened with work and consultants lacking essential skills or the flexibility of hours to address urgent needs. In medium and large enterprises, these problems are amplified by the geographical distances between headquarters and branches, as well as by the large number of third parties involved in periodic updates to systems, networks, software, and used services.
A set of corporate services for business optimization
“These are the typical challenges we face and solve on behalf of our client companies,” explains Lorenzo Zuffolato, head of the Corporate Division at BinHexS. “Companies need to ensure that executives, area managers, and employees receive quick and effective responses to problems related to digital tools. This is a service that companies struggle to manage internally with the required quality, and we provide it in compliance with very precise Service Level Agreements (SLAs), even to clients with branches, offices, stores, or laboratories spread internationally.”
Corporate services: projects for digital transformation and beyond
With over a decade of experience as a project partner, systems integrator, and IT management for demanding businesses (among BinHexS’s clients are companies in the fashion, retail, and pharmaceutical sectors), BinHexS is structured to offer specific corporate-level services in Italy and abroad to support the digital last mile.
Service Desk supporting branches worldwide
“Starting with the service desk, which is active seven days a week from 8:00 AM to 8:00 PM and operates on behalf of our clients,” continues Zuffolato. “A competent technical staff responds in multiple languages and across different time zones to the requests of the company’s personnel or its external clientele, organizing and systematically reporting the issues to the client’s competent departments.”
A team of technicians under a single ticketing platform
BinHexS sees its commitment as a team effort: “A game that consists of improving response times, making the best use of our unified ticketing and reporting system, which is easy for the client to use and can be integrated with other e-ticketing software already in use. With this tool and our corporate services, BinHexS has changed the lives of many companies in managing the digital last mile. An important factor in simplifying the changes that accompany digital transformation“, concludes Zuffolato.