What are the skills that enable an IT partner to successfully carry out the most complex projects? Certainly consulting, systems, technical and logistical skills in IT infrastructure rollouts are crucial. However, these qualities are not enough. A good IT partner must be able to become the single point of contact and point of reference for assigned tasks, managing every process: from procurement of hardware, software and network services to final go-live, integrating appropriate management and support services if required. This is the core of the hypercare services that Binhexs offers its clients, particularly in the retail sector, where the opening of new stores or the proper functioning of networks, POS and IT systems do not admit delays or uncertainties in operational responsibilities.
Binhexs approach to hypercare
The hypercare approach goes beyond attention to customer needs and systems functionality; it means presence and proactivity in ensuring that customer goals are met and end users are fully satisfied. Achieving this requires more than just technical IT skills; it requires a thorough understanding of the client’s business and processes. With the experience and preparation of the Binhexs team of technical experts and skilled operators, this challenge can be met successfully.
More than hypercare
In addition, Binhexs is distinguished by its ability to form support teams structured in skills and number of people to ensure experience and continuity, then blend best with the client’s organizational structure for everything related to user support issues. This design and operational flexibility allows Binhexs to provide quality services both in Italy and abroad, meeting the needs of medium and large enterprises that have a strong international presence. Services that make Binhexs a complete and reliable partner for business development.