The value of people in Binhexs’ commitment to its Academy
The value that an all-round IT partner like Binhexs transfers to its customers includes technical competence or punctuality in projects and, first of all, the quality of the people. In IT work, competence, and experience must always accompany the willingness to listen to needs to translate them into solutions suitable for implementation in the specific reality of the customer.
The importance of training: Binhexs Academy is born
It goes by default the great importance that Binhexs gives to the selection and training of its teams, and therefore to the ability of people to collaborate, amalgamating different skills, sharing experience and knowledge of customer realities. “Technology evolves rapidly, systems, methodologies and suppliers change – Desirèe Catone, HR Generalist at Binhexs, explains -, continuous updating must be added to the basic preparation.”
A matter of innovation and being up-to-date
Among the hottest topics of Binhexs projects today are: the extensive use of mobile devices, the strengthening of networks and IT security, the introduction of multifactor authentication, time stamping, and much more. The Binhexs working environment therefore gives junior and more senior people the opportunity to improve their skills to achieve excellence in customer relationships.
Attracting talents by offering them continuous training and skill upgrading
“This is the purpose for which we created the Binhexs Academy – Catone specifies –, an internal school with which we guarantee updating and sharing of the knowledge needed to guarantee greater continuity in customer support. The Academy allows us to attract and train talented technicians and customers to have the most effective responses. For example, when they call our service desk with an operational problem, and this must be correctly translated into an intervention ticket technician.”
That is, the Academy offers specific courses and self-produced content to help young technicians relate correctly to customers, respect the guidelines, and acquire the soft skills that are necessary for the job. The precise mapping of skills allows Binhexs to create the most effective teams to hold a technical summit at the customer’s premises and manage any crisis in an emergency.